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Frequently Asked Questions

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Topics

About WellosApp & Website NavigationAccount SettingsHealth Insurance & Employer PlansCoachingPayment & SubscriptionsTechnical SupportFor Bridge to Health® Participants

About Wellos

  • What is Wellos?
  • How does Wellos work?
  • What do I get with Wellos?
  • How does tracking work?
  • Observed Holidays

App & Website Navigation

Home

  • Home Tab
  • Journey Settings
  • Wellos Terms of Use and Privacy Policy

Tracking

  • Tracking
  • Body Tracker
  • Nutrition
  • Nutrition Tracking Data
  • Activity
  • Sleep Tracking Data
  • Track Wellos Meals
  • Favorite Wellos Meals
  • Track Meals with Voice

Learning

  • Learning
  • Foundations Phase

Wellos Meals

  • Wellos Meals FAQs
  • Grocery List and Menus
  • Recipe Notes
  • Reviews
  • Favorites

Coaching

  • Coaching Tab

Other

  • Journeys
  • Mindset Tracker
  • MyTools Tab

Account Settings

  • Account Settings
  • Deleting your Account
  • HSID Support
  • Create or Link HSID
  • Language Support
  • Daily Non-Exercise and Weekly Exercise Activity Levels
  • Apple Health and Health Connect data sharing settings

Health Insurance & Employer Plans

  • Enrollment & Onboarding
  • Incentives & Rewards
  • 1:1 Video Coaching Scheduling, Cancelling, and Rescheduling
  • How to Join 1:1 Video Sessions
  • 1:1 Video Coaching Troubleshooting

Coaching

  • What is Health and Wellness Coaching?
  • Who are the Wellos Coaches?
  • Wellos Coaching Partnership
  • The Impact of Tracking
  • How do I get my Insights Report?
  • Coaching Partnership
  • 1:1 Topic Sessions

Payment & Subscriptions

  • How to enroll in Wellos
  • How much does Wellos cost?
  • Subscription Information
  • In-App Subscriptions: Payment, cancellation, and refunds
  • Web Subscriptions: Payment, cancellation, and refunds
  • Promo Codes

Technical Support

  • Contact Us
  • App Updates
  • How do Download the Wellos App

For Bridge to Health® Participants

  • What is Bridge to Health®?
  • What makes Bridge to Health® different?
  • How much does Bridge to Health® cost?
  • Is Bridge to Health® covered by my insurance?
  • What is the time commitment?
  • When to seek medical care?
  • Is this a medication-focused program (like GLP-1s)?
  • Will my primary care doctor (PCP) be involved?
  • Do I have to participate in person?
  • Who do I contact for help if I need it?
  • Am I eligible for Bridge to Health®?
  • What is the Wellos app?
  • Where do I enroll in Bridge to Health®?
  • What are the steps to complete enrollment in Bridge to Health®?
  • What is the intake assessment like?
  • What are the Wellos® coaching plan options?
  • How can I get a Bluetooth Scale?
  • How can I sync my Bluetooth Scale?
  • How can I get help with technical troubleshooting?
  • How can I update my Account Settings?
  • HSID Support
  • How can I cancel and/or get a refund?
  • How can I share program or App feedback?

Still have questions?

Send us an email and we'll get back to you.

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