How do I cancel my subscription?
Updated over a week ago

This article describes how to cancel your Wellos™ subscription.

  • Signed up for Wellos on the web?
    Please cancel via using the steps below.

  • Signed up for Wellos on the app?
    Please cancel on your mobile device directly through the App Store (iOS) or Google Play Store (Android) using the steps below.

Cancel Your Subscription


  1. Visit the Stripe Subscription Page here and enter your email.

  2. Open your email to find the secure link to your subscription page.

    • Note: This link is only valid for 30 minutes after generating.

  3. Visit your Stripe billing page:

    • To cancel your subscription: click Cancel Plan in the top right.

    • To update your payment info: select the pencil icon next to your card info.

    • To update your billing address: scroll down to find the pencil icon in the BILLING INFORMATION section

    • To view payment history and print/save invoices: scroll down to INVOICE HISTORY section.

  4. For best security, select “Log out” on the left side and close browser window when complete.

via iOS

  • Open Settings on your device.

  • At the top of the menu, tap your name.

  • Tap Subscriptions. (If you don't see "Subscriptions," tap "iTunes & App Store" instead. Then tap your Apple ID, tap View Apple ID, sign in, scroll down to Subscriptions, and tap Subscriptions.)

  • Tap the Wellos subscription.

  • Tap Cancel Subscription.

via Android

  1. On your Android phone or tablet, open the Google Play Store.

  2. Check if you’re signed in to the correct Google Account.

  3. Tap Menu (three horizontal bars); then tap Subscriptions.

  4. Select the Wellos subscription.

  5. Tap Cancel subscription.

  6. Follow the instructions.

It's important to follow the above instructions to cancel your account correctly.

Please note that uninstalling (or deleting) the app will not cancel your subscription.

If you'd like to restore your account, feel free to contact us directly at [email protected], and we would be happy to help.

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